A virtual receptionist lets you concentrate more on your work, minimize the workload on your in-house employees, and improve your customer service. More importantly, the receptionist can help in building and improving your relationship with customers. Such a relationship can lead to more loyal customers doing business with you again.
Virtual receptionists answer calls in a timely manner and build meaningful relationships with callers. They will use the pieces of information they know about your company and speak with customers and clients productively. Below are some ways a virtual receptionist can help in nurturing your customers and establishing long-term relationships with them.
Giving Professional Phone Answering Service
A virtual receptionist has completed extensive training in call handling, lead nurturing, customer relationship building, and showing empathy. Also, they professionally manage time and resolve issues as quickly as possible, ensuring the satisfaction of your customers.
Studies reveal that when customers feel more empathy from the one they are talking to over the phone are more likely to return for more businesses. Thus, an empathetic virtual receptionist is just doing the right thing. Also, phone answering services are available round-the-clock to take calls for a business. Their availability gives the worth to their pricing. They help your business serve your customers beyond your usual business hours. Find out more about our pricing from the providers themselves.
Sending Data to the CRM
A virtual receptionist can submit the information of a caller to your customer relationship management (CRM) system. You can use this information in the future for nurturing leads and building relationships. Keep in mind that customers like to get something more than they expected. With a virtual receptionist working for you, your business is better prepared for when you return the call of that caller and give them a better overall experience. Market research shows that using CRM for your business can result in higher levels of customer retention as well as increase productivity and sales.
Engaging with Callers
Virtual receptionists have been trained to listen to callers and engage with them actively. Your in-house receptionist may not be able to give their full attention to customers for a long time since they have other tasks to do. Once they fail to answer a call, your business could be missing out on opportunities. But, a virtual receptionist’s job is only to focus on engaging with your callers and giving them the assistance they need. This helps customers view your business in a positive way. Customers that get better service might be willing to pay more for being treated right.